We don't always have to time choose the write words when we submit our dissatisfaction to company's that failed to meet our expectations in service, or product. We also reply too often with anger and receive little, or no response from those that ripped us off. Relax, and leave the hard thinking and responding to me. In all relationships we must try to be as diplomatic as possible, because in the end, that is how we will get what we want. There are a one general principle I like to follow while airing my complaints is to be honest. The complaint must be honest. When people feel that they are in the right, their arguments are much more cohesive, assertive, and unapologetic. Everything else flows from this principle. I generally like to explain the positive expectations that a consumer had for a product and perhaps explain the brief moment that these expectations were met. This flows into a natural logical understanding that we are in business with each other to do honest work and meet each other's basic expectations. If you would like a sample of my work I would be happy to give you one upon request. I can respond to letters, phone messages etc. All responses will be in writing.

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